source-scan
OK- Waiting
- 3
- Active
- 1
- Failed
- 0
- Oldest
- 4m
development admin console
Tenant operations
Tenants3
Month invoices184
Open reviews24
Export failures2
Support tickets1
Ingest backlog
75 waiting, 11 active, 3 failed, 135 completed last hour.
media-fetch
OK- Waiting
- 8
- Active
- 2
- Failed
- 0
- Oldest
- 6m
virus-scan
OK- Waiting
- 4
- Active
- 2
- Failed
- 0
- Oldest
- 3m
html-render
WARNING- Waiting
- 14
- Active
- 1
- Failed
- 1
- Oldest
- 12m
extract
WARNING- Waiting
- 37
- Active
- 3
- Failed
- 2
- Oldest
- 19m
classify
OK- Waiting
- 9
- Active
- 2
- Failed
- 0
- Oldest
- 5m
WARNING: html-render failed is 1, threshold 1.WARNING: extract waiting is 37, threshold 20.WARNING: extract failed is 2, threshold 1.WARNING: extract oldestWaitingAgeMinutes is 19, threshold 15.
Operator rolePLATFORM ADMIN
ConsoleAllowed
Support accessAllowed
Status actionsAllowed
Platform admins can view the launch console and plan auditable tenant status actions.
Tenant queue
Support access is consent-gated. Status actions require platform-admin approval.
| Tenant | Status | Plan | Usage | Support | Risk | Queued action |
|---|---|---|---|---|---|---|
| Demo Tenanttenant-demo | ACTIVE | TRIAL | 58 invoices1 mailboxes6 reviews | ALLOWEDSupport consent window is active. | None | SUSPEND TENANTAllowedTenant admin action is allowed. |
| Late Exports Ltdlate-exports | ACTIVE | BUSINESS | 114 invoices3 mailboxes18 reviews | DENIEDNo support consent window exists. | failed exportsmanual review backlogsupport consent required | SUSPEND TENANTAllowedTenant admin action is allowed. |
| Suspended Demosuspended-demo | SUSPENDED | ENTRY | 12 invoices1 mailboxes0 reviews | DENIEDNo support consent window exists. | tenant suspendedsupport consent required | REACTIVATE TENANTAllowedTenant admin action is allowed. |
Support tickets
Replies are channel-aware and blocked when tenant support consent is missing.
URGENT
OPENApproved invoice did not export
- Tenant
- Demo Tenant
- Age
- 4h
- Channels
- email, in_app, whatsapp
- Reply
- Allowed
urgent
Reply can be sent and audited.
HIGH
PENDING_TENANTPayment page redirect question
- Tenant
- Late Exports Ltd
- Age
- 4h
- Channels
- Reply
- Blocked
support consent required
Support consent is required before replying.
Support knowledge
Tom and VoiceBot answers stay grounded in approved source ids and fall back to support review when sources are missing.
tenant
Why is my invoice in Needs Attention?
- needs_attention_reviewNeeds Attention tenant review
Documents with low confidence, missing amount, unclear supplier, or unresolved invoice receipt pairing stay in Needs Attention. The tenant user fixes the document before it becomes visible for accountant export.
- capture_channelsCapture channels and first pipeline step
Invoice Wzrd accepts manual upload, mobile camera capture, Gmail, Microsoft 365, forwarding aliases, WhatsApp, OneDrive, and Google Drive. Every channel stores a raw document first, then sends a metadata-only job into virus scan, OCR, classification, review, approval, and export.
- billing_failed_paymentFailed payment grace flow
Failed payments are audited. Day 0 shows a warning, Day 3 redirects to the payment page, Day 10 sends a final warning, and Day 14 starts the deletion flow. Finbot issues the official tax invoice receipt for successful paid card events.
tenant
What happens if payment fails?
- billing_failed_paymentFailed payment grace flow
Failed payments are audited. Day 0 shows a warning, Day 3 redirects to the payment page, Day 10 sends a final warning, and Day 14 starts the deletion flow. Finbot issues the official tax invoice receipt for successful paid card events.
support
Can support inspect tenant data without consent?
- support_access_consentSupport access requires tenant consent
Support access is denied unless an active tenant consent window exists. Allowed support inspection is audited with the support user, reason, request id, and consent state. Support cannot change tenant status or bypass privacy controls.
- privacy_dsar_erasureDSAR and erasure boundaries
Tenants can request export or erasure. Non-retained records are deleted or anonymized, audit records are pseudonymized, and retained tax/accounting records remain restricted while the Israeli retention question is finalized with legal review.
- needs_attention_reviewNeeds Attention tenant review
Documents with low confidence, missing amount, unclear supplier, or unresolved invoice receipt pairing stay in Needs Attention. The tenant user fixes the document before it becomes visible for accountant export.
admin
How do DEV and PROD stay separate?
- ops_environment_boundariesDEV and PROD environment boundaries
DEV uses invoice-dev.wzrds.ai and PROD uses invoice.wzrds.ai. Tenant/admin hosting is on Vercel. Backend/API/workers target Hetzner, database is Neon, queues use Valkey with BullMQ, and object storage uses private Hetzner S3 buckets. DEV and PROD must stay separated.
- needs_attention_reviewNeeds Attention tenant review
Documents with low confidence, missing amount, unclear supplier, or unresolved invoice receipt pairing stay in Needs Attention. The tenant user fixes the document before it becomes visible for accountant export.